Returns/Cancellations
If you are not satisfied with your purchase, please
contact us for a Return Merchandise Authorization (RMA) request within 10 business days of the receipt of the product. If the item is returned unopened in the original box, we will exchange it, offer you store credit, or offer you a refund, less 25% restocking fee, based on your original method of payment. The product must be returned within 10 business days of the issuance of the RMA. All products must be packed in the original packaging, including any accessories, manuals, documentation and registration that shipped with the product. A 15% open box fee in addition to the 25% restocking fee (totaling 40%) will be assessed on any sealed product that is opened or removed from its original packaging.
Please note that we do not permit the return of the following products:
   1. Special orders and products that are custom configured to your specifications.
   2. Products sold "as is" or "used" or that have been installed or used after receipt.
   3. Firearms, once transferred to buyer.
   4. Illumination devices, electronic sights, optics and night vision equipment.
NOTE: We recommend that you use a carrier that offers shipment tracking for all returns, and either insure your package for safe return or declare the full value of the shipment so that you are protected if the shipment is lost or damaged in transit. If you chose not to use a carrier that offers tracking and insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping.
The United States Postal Service (USPS) offers limited tracking capabilities and that there is a 30-calendar-day waiting period before USPS will initiate a trace. The customer is responsible for shipping charges both ways on returns, as well as for shipping charges on shipments that are refused.
ORDER FULFILLMENT
Firearms purchased from the site may only be picked up in store. Typical order fulfillment times are 5-15 business days, however, during periods of high demand delivery times may exceed 30days. Firearms can only be disposed to the individual listed as the purchaser/recipient.
Website Disclaimer
Other items available for sale not listed on this website include discontinued parts or parts for firearms no longer produced. Please contact us if you have any questions regarding parts for firearms no longer produced (such as Vietnam era upper receiver units, obsolete fire control parts, etc.).
All items on this website are subject to change without notice. This includes item availability, one-of-a-kind items, and pricing.
Please note website does not reflect in-store inventory, it is a representation of our dealer network inventory.
CANCELLATIONS AND RETURNS
Firearm Returns
Please take your time to inspect all firearms thoroughly before filing out your 4473 with your receiving FFL. Once a new firearm is transferred to an individual, it is considered used, even if it is unfired.
The Alamo will not accept returns or refunds for firearms once they have been transferred into your possession. Also, we will not reimburse FFL transfer fees on returned items.
We do understand that some manufacturer defects may not be identifiable upon initial inspection. However, upon discovering a fit and finish or mechanical defect after the transfer, it is best to return the firearm directly to the manufacturer for replacement or repair (in accordance with manufacturer’s warranty policy).
Sending a defective firearm directly to the manufacturer, where permissible by state and local law, will avoid any transfer fees of returning the firearm to us through your local FFL dealer. Please check state and local laws before shipping directly to the manufacturer. Contact
[email protected] if you require guidance through this process. The Alamo will accept returns on firearms that have not been transferred, however a 25% restocking fee plus shipping cost will be charged.
Non-Firearm Returns
If you are not satisfied with your purchase, please contact us for a Return Merchandise Authorization (RMA) request within 10 business days of the receipt of the product. If the item is returned unopened in the original box, we will exchange it, offer you store credit, or offer you a refund, less 10% restocking fee, based on your original method of payment.
The product must be returned within 10 business days of the issuance of the RMA. All products must be packed in the original packaging, including any accessories, manuals, documentation and registration that shipped with the product.
A 15% open box fee in addition to the 10% restocking fee (totaling 25%) will be assessed on any sealed product that is opened or removed from its original packaging.
NFA Returns / Cancellations
We are unable to process cancellations, returns or refunds for silencers or any NFA items once the order is placed, the sale is final.
Please make certain that any purchases you make are legal in your state and municipality. Check with state and local officials or your local FFL.
Returns General
1. Special orders and products that are custom configured to your specifications cannot be returned.
2. Products sold “as is†or “used†are not returnable. All Sales are final.
3. Products that have been used, and used products will need to be returned directly to the manufacturer. Please see manufacturer’s website for warranty replacement / repair.
4. Ammunition, Illumination devices, electronic sights, optics and night vision equipment are not returnable.
Return Shipping
It is advisable to use insurance and tracking service on all shipments. The customer is responsible for all return shipping charges. The Alamo is not responsible for items lost, damaged or stolen in transit.
The customer is responsible for shipping charges both ways on returns, as well as for shipping charges on shipments that are refused.
CANCELLATION OF ORDERS
We invest money and time to prepare every order that is placed on our website, even before the order ships. After you have placed your order online you will be charged 25% cancellation fee if you decide to cancel it. Additional items can be added to an existing order without any fee. By placing an order online, you agree to pay the 25% cancellation fee plus forfeit any shipping and handling charges if you would choose to cancel your existing processed order.
General Firearm Sales
All firearms, magazines, receivers and restricted law enforcement items are sold and shipped in accordance with all existing federal, state and local laws and regulations. Many of the firearms, magazines and parts for sale on this website may be restricted or prohibited in your area. Please check your local and state regulations before ordering. You must be 21 or older to purchase a long gun and 21 or older to purchase a handgun per ATF rules, but state and local laws may differ and you will need to check your local laws before purchasing a firearm.
All new firearms are shipped in the original manufacturer's box, with magazine(s), accessories and applicable warranty. Firearms requiring warranty work must be returned to the factory within 1 year of purchase for repair. Accessories and special order items not normally sold by our store will not be covered under warranty even if these products are part of an integrated firearms package, unless we have guaranteed the entire package in writing. Please contact the original manufacturer for warranty information on all accessories and special order items.
Customer Service
If you encounter any problems with your order or the checkout process, or if you have any questions about the status of your order, simply contact our customer service staff through our
Contact Us page.
Consumer Data Privacy
We respect your privacy and are committed to protecting it.
The Credit Card Billing Information, Shipping Information, and Contact Information in our checkout process are required in order to process your order and deliver the product to you. We store some information for accounting reasons. Your information will not be shown to third parties not involved in the transaction, nor used to send you any unrequested information. The entire Checkout process is handled through a secure SSL-encrypted connection.
The Credit Card Billing Information is sent directly to our payment provider who processes your credit card transaction. The credit card information is neither recorded nor stored by us, and it can only be accessed by our payment provider. Each transaction has a very high level of security. Your credit card details are sent directly to the payment provider over a secure SSL-encrypted connection. They are not processed on our servers at any stage of the transaction, nor are they stored on our server.
Secure Transmission
All information collected during the checkout process is transmitted via industry standard Secure Sockets Layer (SSL) featuring 128-bit encryption. A Secure Sockets Layer (SSL) Certificate creates an encrypted link between a website and a visitor's Web browser. This link ensures that all data passed between the website and the browser remains private and secure.
Order Fulfillment
All orders are shipped promptly from our warehouse or in-store inventory within 3 - 10 business days using UPS, FedEx, or USPS. Tracking numbers are available for items shipped via UPS and FedEx. However, during periods of high demand delivery times may exceed 30days.
Online Price & Description Errors
Our online inventory changes every day. Occasionally an item may appear on the site by mistake or the item's description may contain a typographical error. We do not guarantee that titles, descriptions, pictures or prices on our site are error-free. We reserve the right to refuse any order including but not limited to orders for items with errors in the description or price. In the event that we cancel an order we will not charge the customer's credit card or we will refund the money.
If an item's description contains an error such as incorrect photo, price, accessory or description and a customer makes the order, we will not process the order without first contacting the customer. If the order is mistakenly shipped, we may advise the customer to return the item in an unopened condition and we will refund the customer. By placing an order, the customer agrees that $dealerName will be the final arbiter of discrepancies in the online catalog.
Ammunition Purchases
You must be 18 or older to purchase rifle or shotgun ammunition and 21 or older to purchase handgun ammunition. All ammunition will be shipped ground with adult signature required. Always make sure to use the correct ammunition for your specific firearms. Check your local laws for any other regulations. *All ammunition sales will comply with local and state laws and will not be shipped to any restricted areas.*
FFL Item Shipping Policy
Firearms purchased from the site may only be picked up in store. Typical order fulfillment times are 7-15business days, however, during periods of high demand delivery times may exceed 30days.
ABANDONED ORDERS
Once an order has been processed for shipping, orders cannot be cancelled
Customer will be notified upon arrival of merchandise via email.
Once notified, the customer will have 60 days to pick up their merchandise
After 60 days the order will become property of The Alamo with no refund available.
Used Firearms
The seller provides all descriptions for used items. All descriptions for used items are honest and based on actual items being offered for sale. Items being sold in this manner will be marked as such. All sales on used items are final. Photos will be provided when available. All machine guns are considered used unless otherwise noted.
